Overview
- In response to the ongoing wildfires in British Columbia, Alberta and Manitoba, TELUS Health will extend the allowance of early refills for plan members who have lost their medications as a result of these fires.
- Although it is TELUS Health’s policy not to allow replacement claims online, we will allow early refills that are replacing lost medications until June 16, 2024.
- A fax notification will be sent to all pharmacy providers in BC, Alberta, and Manitoba advising of this exception.
Expected impact
Scenario: Response Code – “Refill Too Soon”
- Patient is replacing lost medication due to wildfire
- Pharmacy to proceed with adjudication:
1. Add intervention code “UI – Consulted other source. Filled RX as written”
2. Document on hard copy or notes “Replacement due to BC or AB or MB wildfires” for reference
